REPUTATION MANAGEMENT FOR YOUR BUSINESS
DO KNOW WHO’S TALKING ABOUT YOU?
At its heart, we know Reputation Management will empower your business to take an active approach to improving your online reputation.
WHAT IS OUR REPUTATION MANAGEMENT TOOL?
From a single product, you can remain on top of your online reputation, including monitoring and improving listing accuracy and understanding what’s being said about your business online through mention, citation, and review monitoring.
REPUTATION MANAGEMENT DASHBOARD
Our tool is comprehensive, as it covers all aspects of a business’s online reputation.
Are potential customers able to find your business through accurate listings?
Understand your star rating and monitor what’s written on public review sites!
How do you compare to the competition in terms of search engine share of voice?
What are blogs, news outlets, or other public forums saying about your business?
MANAGE & RESPOND TO ONLINE REVIEWS
The Reviews tab is the central hub for managing and responding to customer reviews. Online reputation is a very hot buzzword with businesses right now. We offer the ability to see in-depth information about your online word of mouth.
Monitor for reviews on influential sites like Google and Facebook. We also cover sites with specific business categories like Cars.com in the automotive space, Zomato for the restaurant industry, and RateMD’s for health & medical.
From this dashboard, you can easily see which reviews you need to respond to and even respond to Google and Facebook reviews without leaving the page.
Every review your business receives triggers an email alert, so you can learn about the review within 24 hours, and take action. The importance of responding to reviews should not be overlooked.
RESPOND TO REVIEWS IN AS LITTLE AS 2 CLICKS!
And speaking of responding to reviews… over 53% of people who leave a review expect a response! Reputation Management offers a built in review management strategy, making the task of responding to reviews super simple.
Each Reputation Management account comes with 40 default templates for a variety of star-rated reviews. Each Google and Facebook review will display 3 intelligently selected templates so you can respond to a review in as little as 2 clicks.
Plus, you have the freedom to edit or delete any default template you don’t like AND add unlimited custom templates.
Not only does responding to reviews increase trust and credibility, but doing so can improve your search engine ranking.
DISPLAY YOUR BEST REVIEWS
And all those positive reviews should not go unnoticed! Using the Review Display Widget, you can show off your best reviews right on your website. After all, a staggering 90% of customer read reviews before purchasing, so make sure you’re highlighting their best ones.
BE INVOLVED IN THE CONVERSATION
Customer reviews are excellent for structure feedback. But what about everywhere else online? Many times a comment, image or news story is written somewhere in the nooks and crannies of the internet such as blogs, websites and social media.
Tracking online word of mouth is simple and easy with “Mentions”. Imagine a blog has posted some slanderous information about your business are you are completely unaware. The damage that post can make could be disastrous.
However, once our system finds it, the you can take proactive measures. This is exactly why businesses need to know about these mentions.
Plus, our mentions engine also tracks Instagram, so no stone is left unturned.
SCAN THE WEB FOR CITATIONS
Citation are mentions of the business name along with another piece of business data, like the phone number, address, or website and they are key in search marketing optimization! Accurate citations helps people discover your business which can result in more phone, web, and foot traffic.
Each citation on this page links back to the website it appeared on so you can get the full picture.
MANAGE YOUR ONLINE SHARE OF VOICE
Seeing how your business rivals are doing online is a huge competitive advantage!
All it takes is three keywords, three competitors in your market, and you’ll get an insightful look into your online share of voice.
As well, we can compare the social audience, including followers and growth over time so we can see how your social media presence compares.
MEASURE SUCCESS OVER TIME
Reporting can’t be missed when it comes to managing an online reputation.
After all, keeping informed about your online reputation is vital to your business.
You’ll receive an executive report about your performance on a weekly, or monthly basis.
This report contains vital information, including star rating over time, most recent reviews, and average review rating over time.