GET MORE CUSTOMER REVIEWS
Our Customer Voice software is a powerful tool to get your business more customer reviews and boost your star rating! We all know how important it is nowadays to collect customer reviews, in order to establish trust with potential customers. Our software makes it easy to collect customer reviews after they’ve visited the business and when they’re most likely to leave a review..
WHAT IS OUR CUSTOMER VOICE TOOL?
First, the customer visits your business and a phone number or email address is collected.
Within Customer Voice, simply upload that customer information and quickly and conveniently send an email or SMS message to that customer asking for a review.
The customer then leaves their review on your chosen review site! As a result, your business shines in local search, resulting in even more customers through the door to start the workflow all over again.
ADD CUSTOMERS IN BULK TO SAVE TIME
In the Customers tab, import customer information one at a time or in bulk. You must include a phone number or an email address so that the request can be sent. From this page, you can also see at a glance the status of your most recent sent requests, so you know who to target next!
SEND EMAIL OR SMS REVIEW REQUESTS
With Customer Voice you have the power to generate more reviews and increase your review ratings. With a couple clicks, you can reach your customers via email or text message and collect reviews on the sites that are most important to your business. These SMS and email templates are customizable, so you can alter them to fit whatever branding you need.
WHAT SITES CAN I REQUEST REVIEWS?
Customer Voice allows you to choose between collecting first party reviews on your My Listing page, or third party reviews on sites like Google and Facebook.
Customer Voice also gives you the ability to manage negative feedback in a timely way—so you can address the situation before it harms your online reputation.
Plus, with the customizable Review Generation widget installed on your website, harvesting the positive reviews you need is easier than ever!
REVIEWS ARE THE FIRST THING CONSUMERS LOOK FOR
Today, online reviews are crucial to the success and revenue of a local business. In fact, 87% of consumers say they will only consider using a business if they have an average rating of 3-5 stars.1
If you search online for a dentist, and two in your neighborhood show up: one with 5 stars, and one with 2, which are you more likely to choose?
GET STATS ON YOUR REQUESTS SENT
On the Customer Voice dashboard you can see immediate ROI. It allows you to keep track of your review requests; see info like how many requests have been sent, click through rates, and request status, all in realtime.
COLLECT REVIEWS ON YOUR WEBSITE
But sending email or SMS reviews isn’t where Customer Voice’s capabilities stop! You can also collect reviews conveniently on your website as well. Customize the widget to suit the website and quickly embed—it’s that simple to get even more reviews.